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如何从您的站点收集客户反馈?

来源:www.sjkhdkf.com 发布时间:2019/06/10

  如何从您的站点收集客户反馈?

  How to collect customer feedback from your site?

  在你有任何数据要分析之前,尤其是在开始的时候。因为你的客户是你网站的主要用户,他们的意见不仅重要,而且对你网站设计的成功至关重要。你的客户的集体反馈应该成为你长期网站战略的指南。如果你关注这些反馈并对你的网站进行微调,你将更有可能创造更多的客户,比如那些提供反馈的客户。如果你的网站为他们服务,它也为其他人服务。

  Before you have any data to analyze, especially at the beginning. Because your customers are the main users of your website, their opinions are not only important, but also critical to the success of your website design. Your client's collective feedback should guide your long-term website strategy. If you pay attention to these feedback and fine-tune your website, you will be more likely to create more customers, such as those who provide feedback. If your website serves them, it also serves others.

                       章丘网站建设

  在要求或收集反馈意见时,要开放地审查意见。在这一点上,你在你的网站上投入了感情,但如果你拒绝修改或改变你的网站,这将浪费每个人的时间(包括你的)。只有当你愿意做出改变以便你的网站能够继续改进时,你才能得到反馈。

  When requesting or collecting feedback, review it openly. At this point, you put emotions into your website, but if you refuse to modify or change your website, it will waste everyone's time (including yours). Only when you are willing to make changes so that your website can continue to improve can you get feedback.

  如何收集客户对贵网站的反馈-章丘网站建设-http://www.sjkhdkf.com

  How to Collect Customer Feedback to Your Website - Zhangqiu Website Construction - http://www.sjkhdkf.com

  获得早期反馈的好处

  Benefits of early feedback

  您很可能在新站点启动后立即收到客户的反馈。这种早期反馈非常有价值。人们不熟悉您的站点,所以这个初始视图非常重要。当您的客户频繁访问您的站点时,反馈通常不那么丰富。此外,由于您和您的Web开发人员目前正在使用该站点,因此在此阶段更容易实现更改。它也将更加经济有效。

  You are likely to receive customer feedback immediately after the launch of the new site. This early feedback is very valuable. People are not familiar with your site, so this initial view is very important. Feedback is usually less abundant when your customers frequently visit your site. In addition, because you and your Web developers are currently using the site, changes are easier to implement at this stage. It will also be more cost-effective.

                         章丘网站建设

  你的反馈有多有用?

  How useful is your feedback?

  反馈和你从中得到的改进一样有价值。如果有人不喜欢这个网站,不给你任何额外的细节,他们的反馈对你没有多大帮助。当有人说他们不喜欢你网站上的东西时,你想知道他们不喜欢什么,为什么不喜欢。这将允许你做出改进。当报告错误或可用性问题时,从源获取所有细节。除非您或您的Web开发人员能够重新创建该问题,否则无法检测并修复它。当你收到关于你网站的反馈时,确保它代表了你理想的客户群。如果没有,这种反馈就没有什么价值,甚至会误导人。你可以从朋友和家人那里得到反馈,但他们可能有偏见,也可能不代表你的客户。仔细检查所提供反馈中所包含的客观性。

  Feedback is as valuable as the improvements you get from it. If someone doesn't like the site and doesn't give you any additional details, their feedback won't help you much. When someone says they don't like what's on your website, you want to know what they don't like and why they don't. This will allow you to make improvements. When reporting errors or usability problems, get all the details from the source. Unless you or your Web developer can recreate the problem, it cannot be detected and fixed. When you receive feedback about your website, make sure it represents your ideal customer base. If not, the feedback would be worthless and even misleading. You can get feedback from friends and family, but they may be biased or not representative of your customers. Examine carefully the objectivity contained in the feedback provided.

  你的反馈有多准确?

  How accurate is your feedback?

  你的反馈的统计准确性在数字中。随机调查几个人并不能提供这种准确性。它只代表少数人的意见。此外,如果你调查了一大批观点与你的客户“极其相反”的人,他们的反馈可能具有误导性或毫无根据。最重要的是做尽可能多的研究来确定真正的趋势。例如,如果有人不喜欢你网站的某个元素,就不应该引起太大的关注;但如果这5名30名接受调查的客户同意,就有理由予以关注,并立即采取行动。

  The statistical accuracy of your feedback is in the figures. Randomized surveys of several people do not provide such accuracy. It only represents the opinions of a few people. In addition, if you survey a large number of people whose views are "very contrary" to those of your customers, their feedback may be misleading or groundless. The most important thing is to do as much research as possible to determine the real trend. For example, if someone doesn't like an element of your website, they shouldn't get too much attention; but if the five 30 clients surveyed agree, they have reason to pay attention and take immediate action.

  如何收集客户对贵网站的反馈-章丘网站建设-http://www.sjkhdkf.com

  How to Collect Customer Feedback to Your Website - Zhangqiu Website Construction - http://www.sjkhdkf.com

                      章丘网站建设

  处理负面反馈

  Dealing with Negative Feedback

  感谢你在这个项目上的努力是很好的,但是你需要注意负面的评论,包括改进的建议。你当然不想要太多的批评,但是这样想:消极的反馈总比没有反馈好。负面反馈是持续改进的原因。如果你收到了负面的反馈,除了花时间提出建设性的批评,你还应该感谢你的客户对你的直接和诚实。这个反馈可以让你把网站的缺点变成优点。不要让消极的反馈影响你。虽然有些反馈可能是一个学习的机会,但其他的反馈可能毫无价值。无论你的网站有多好,你都会从那些“不理解”或“不喜欢”它的人那里得到反馈。这并不意味着你必须根据反馈采取行动。

  Thank you for your efforts on this project, but you need to pay attention to negative comments, including suggestions for improvement. Of course you don't want too much criticism, but think this: negative feedback is better than no feedback. Negative feedback is the reason for continuous improvement. If you receive negative feedback, in addition to taking the time to make constructive criticisms, you should also thank your customers for being direct and honest with you. This feedback allows you to turn the weaknesses of your website into strengths. Don't let negative feedback affect you. While some feedback may be an opportunity to learn, others may be worthless. No matter how good your website is, you will get feedback from people who "don't understand" or "don't like" it. That doesn't mean you have to act on feedback.